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Splunk IT Service Intelligence, or ITSI, is a versatile tool used by infrastructure monitoring teams, NOCs, command centers, and IT …
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What is Splunk IT Service Intelligence (ITSI)?
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.
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What is Splunk IT Service Intelligence (ITSI)?
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.splunk.com/en_us/products/p…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Splunk IT Service Intelligence (ITSI)?
ITSI is a premium analytics solution that correlates and applies machine learning to all data for real-time, predictive performance monitoring and one fully integrated IT management solution; this enables teams to prevent incidents before they happen and detect, respond and resolve incidents all from one place.
Splunk IT Service Intelligence (ITSI) Features
- Supported: Dashboards to monitor service health and KPIs in real-time
- Supported: Intelligent alerting and automated event clustering
- Supported: Predictive analytics to prevent incidents 30 minutes in advance
Splunk IT Service Intelligence (ITSI) Integrations
Splunk IT Service Intelligence (ITSI) Competitors
Splunk IT Service Intelligence (ITSI) Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | Global |
Frequently Asked Questions
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.
Dynatrace, Datadog, and Sumo Logic are common alternatives for Splunk IT Service Intelligence (ITSI).
The most common users of Splunk IT Service Intelligence (ITSI) are from Enterprises (1,001+ employees).
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(56)
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Splunk IT Service Intelligence, or ITSI, is a versatile tool used by infrastructure monitoring teams, NOCs, command centers, and IT departments to manage and monitor various aspects of their infrastructure. Users leverage its capabilities to collect events from multiple data sources such as networks, servers, storage systems, databases, and security devices. Splunk ITSI aggregates this data on a single platform, providing a comprehensive view of the entire infrastructure for quick issue identification and root cause analysis.
One of the key use cases of Splunk ITSI is consolidating alerts from different IT tools to provide stakeholders with visibility into the health of services. This allows infrastructure operations, application developers, and DevOps teams to proactively address potential issues before they impact users. Splunk ITSI also monitors the performance and functionality of critical services, ensuring their proper functioning and reducing mean time to service restoration during outages.
In addition to traditional infrastructure elements, Splunk ITSI extends its monitoring capabilities to include telemetry from data centers, cloud infrastructures, and customer media consumption endpoints like set-top boxes, IPTV streamers, mobile devices, and web browsers. With real-time cloud monitoring and proactive alerting features, Splunk ITSI provides operational visibility into business health and hardware and microservices performance. It also supports event management, aggregation, incident creation, self-healing automation, and trend predictions in different environments.
By offering a single view of the entire topology through glass tables and pre-built content packs for real-time service monitoring, Splunk ITSI reduces response time for critical incidents while identifying root causes. Its user-friendly interface facilitates quick adoption among teams with varying skill levels in monitoring tools. Development teams also utilize Splunk ITSI to monitor system performance during high traffic events or peak times.
Overall, Splunk IT Service Intelligence is a powerful AIOps platform that brings together different areas of IT that were previously siloed. It helps manage major incidents effectively, monitor service availability, and limit downtime by quickly responding to outages.
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(1-5 of 5)Companies can't remove reviews or game the system. Here's why
Splunk IT Service Intelligence is the primary tool for assessing the health and stability of our online footprint on a daily basis and especially during the peak holiday sales season. It is integral to monitoring web servers, applications, databases, and more. Now we are expanding into AI Ops.
- Deep dive flexibility
- Integration machine learning
- Bulk entity import
- Adaptive thresholding
- Multitenant
- Quicker discovery and resulting remediation
- Millions in saved revenue
I don't know of any other product that does what Splunk IT Service Intelligence does. Some vendors have made that claim but they don't stack up.
June 15, 2022
ITSI provides the value in IT monitoring
ITSI is a competitive tool that helps with highlighting issues and more importantly where the root cause lies. There is not much of a learning curve to get value out of ITSI, especially compared to the competitors out there. Spunks user groups are also a big help for quick responses.
- Out of the box value
- Problem identification
- Root cause analysis
- Better highlight what you can click on and what is static.
- Reduce downtime
- Greater efficiency
- Reduced noise
- SolarWinds Network Performance Monitor (npm)
ITSI is so far ahead of solarwinds when it comes to out of the box value and usability.
August 31, 2021
AIOps for MicroServices Application
Splunk ITSI is used along with traditional Splunk for a particular product line to augment the existing DevOps and SRE processes. This AIOps solution is used to intelligently parse logs and check for events to ensure high service uptime in the microservice architecture.
- Correlate events and errors across micro services.
- Identify and notify in case of anomalous and suspicious web requests.
- Help with data visualization.
- Need more documentation.
- Dashboards sharing can be more intuitive.
- Reduce cost of the operations of the software suite.
- Aid in investigation of complex transactions.
- Increased speed of troubleshooting on production.
It's a well-rounded solution spanning across various paradigms such log collection and aggregation. Correlation and event monitoring. Use of machine learning to automatically adjust thresholds.
March 18, 2021
Enterprise ITSI at Scale. The Thoughts of a Team Lead.
We currently leverage ITSI across our entire IT organization. It is primarily used for event management and aggregation of events to drive incident creation and self healing automation.
- Clean user interface
- Easy to build new integrations
- Flexible and can be catered to your specific use case
- The terminology takes some getting used to: Aggregation policies, notable events, correlation searches, glass tables. If you're not familiar with ITSI, these terms can be a bit overwhelming and steepens the learning curve.
- We have had some technical issues with the underlying support when used in a multisite cluster. We've had to build in several points of redundancy to make sure it works as expected.
- I'd like to see additional types of notable events, like informational events that come in for when an incident is created or when an alert is acknowledged so all of those action steps can be viewed on the episode timeline without affecting the count of events.
- We've saved quite a bit from legacy monitoring tools like Tivoli/Omnibus from a pure cost perspective
- We have greatly reduced manual work efforts by building and leveraging self healing integrations for automation tools like Ansible and Bigfix
No tool has the power that the combination of Splunk and ITSI has. You can certainly cover all that ITSI does by combining several tools with custom developed integrations, but the out of the box functionality of Splunk leveraged with ITSI is unparalleled.
February 23, 2020
Splunk IT Service Intelligence review
We tried to use Splunk IT Service Intelligence to create a single pane of glass to monitor the health of our Splunk infrastructure. It works well and displays us the end to end view of our Splunk IT Service Intelligence infrastructure. It had been used within our team only today; however, it is a plan to demonstrate this to another team.
- Detecting outliers
- Detecting abnormal behavior
- The learning curve is not as smooth as Splunk Enterprise
- Single pane of glass view
- Reduce the false alert numbers
I have not used any other product like Splunk IT Service Intelligence. The Splunk IT Service Intelligence can be applied across all the information you have in your Splunk environment. You can correlate the events with Splunk IT Service Intelligence and use it as an APM tool or business service analysis or fraud investigation.